Frequently Asked Questions

 

How do I get a NHLS account?

Directly from your closest NHLS Laboratory, or by following the link on the NHLS website.

Alternatively you can mail the NHLS IT desk at:  helpdesk@nhls.ac.za

Request their help with setting up your NHLS credentials.

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How do I Reset my NHLS password?

The NHLS resets passwords once a month. Please make sure you have updated your credentials. Up-to-date credentials are essential for the Scanner to work properly. 

The NHLS provides a guide at the link. Please refer to section B) Resetting Password.

Updated your NHLS credentials here.​

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How do I Unsubscribe from your app?

In the app, navigate to Settings and select Subscription. Here you will be provided information on your subscription and options for changing your Subscription.

For iOS: Open your phone's Settings, select your Apple ID and finally select Subscriptions. Here you will find a list of all your active subscriptions. By selecting a subscription, you will be given the opportunity to change it as needed.

For Android: Open your Google Play Store app, at the top right, tap the profile icon and then select Payments & subscriptions. By selecting a Subscriptions, you will be given the opportunity to change your subscriptions as needed.

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Do you have a specific question?

Get in touch with our Support team.

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